Welcome to Altemon.com, operated by Altxria Limited. These Terms of Service govern your access to and use of our platform, products, and services. By using our site, creating an account, or placing an order, you agree to comply with these terms in full.
🏷️ About Us
We specialize in the sale and sourcing of trading cards and collectibles, including new and pre-owned items. All physical products are verified for authenticity, and services like our Card Hunting offering are delivered with integrity and transparency. Our platform supports both direct purchases and consultation-based assistance for hard-to-find items.
📦 Orders, Shipping & Fulfillment
- Orders are shipped from Italy and can be delivered both nationally and internationally.
- Shipping costs, timelines, and optional add-ons (e.g., insurance, express delivery) are clearly stated during checkout and on our Shipping Policy page.
- Customers are responsible for any customs duties or import taxes applicable in their country.
- Orders not marked as "shipping ready" will be stored for up to 31 days; unprocessed orders will expire after that period.
💸 Refund & Return Policy
Due to the unique and collectible nature of our inventory — particularly second-hand trading cards — we do not accept returns or exchanges once items are shipped.
All sales are final unless the item received is significantly different from its description or a verified error on our part has occurred. In such cases, clients must contact us within 48 hours of delivery for resolution. We reserve the right to assess each claim individually.
🔐 Privacy & Data Handling
Your privacy is important to us. We collect only essential information to process your orders and improve our services. We will never sell or share your personal data with third parties, except in cases where required by law or for fraud prevention (e.g., collaboration with PayPal or law enforcement). For full details, please refer to our Privacy Policy.
🧾 Digital Services & Consultations
Services like our “Card Hunting” consultation involve research and sourcing assistance for specific collectibles. These services are prepaid and non-refundable unless agreed otherwise in writing. Any results, links, or offers provided through this service do not constitute a guarantee of product availability or success, but reflect best-effort research.
🚫 Prohibited Activities
- Abuse, manipulation, or misuse of our platform, referral systems, or game-based functionalities.
- Fraudulent chargebacks or payment reversals without valid dispute basis.
- Sharing or attempting to harvest other users’ personal data or account access.
⚖️ Limitation of Liability
Altxria Limited shall not be held liable for indirect, incidental, or consequential damages resulting from the use of our platform, including but not limited to service interruptions, shipping delays, or third-party errors. Users are responsible for maintaining the confidentiality of their accounts and passwords.
📝 Updates to These Terms
We reserve the right to update these Terms of Service at any time. Continued use of our platform after changes have been published implies acceptance of those updates. Customers are encouraged to review the terms periodically for any changes.
For questions about these Terms or for legal inquiries, please contact us at [email protected].